Support your users.
Protect your records.
The enterprise support platform built for DataHubz — and available as a standalone solution for any team. Every ticket, every reply, every change — tracked, auditable, and exportable. Because compliance shouldn't be an afterthought.
Part of the DataHubz ecosystem — or use it standalone
Hubz Platform
GuardGit
Auth SSO
Relay
Relay works seamlessly with DataHubz products, but it also works as a standalone support platform for any team.
Complete Audit Trail
Every action is recorded — status changes, messages, file uploads, edits, ratings. Immutable, attributable, and exportable as CSV or JSON for any compliance review.
SLA Enforcement
Configurable deadlines per priority level. Tickets that breach SLA are auto-closed. Admins see real-time breach alerts and approaching deadlines on the dashboard.
Stay Informed
In-app notifications and email alerts for replies, status changes, assignments, and SLA warnings. Users and agents are always in the loop.
How It Works
Three steps. Full visibility. Complete compliance.
Submit
Create a ticket with rich text, file attachments, and priority. You'll get an email confirmation instantly.
Track
Follow progress on your dashboard. Get notified when agents reply or your ticket status changes.
Resolve
Agents resolve your issue. Rate your experience. The full history stays in your audit trail forever.